Help Center
Answers to common questions. Can't find what you need? Our team is one email away.
How do I connect a social media account?+
Go to Settings → Social Accounts and click Connect next to your platform. You will be redirected to authorize PostMind via OAuth. We never see your platform password.
Why did my scheduled post fail?+
Common causes: expired OAuth token (reconnect the account), missing media for image-required platforms, or platform API limits. Check the post detail view for the failure reason and our Status page for outages.
How does the 3-day trial work?+
Paid plans include a 3-day trial. Add a card at checkout — you will not be charged until the trial ends. Cancel anytime in Settings → Billing before the trial expires.
Can I use my own AI API keys?+
Enterprise plans support bring-your-own-key (BYOK) for OpenAI and Anthropic. Contact sales@postmind.ai for details.
How do I delete my account and data?+
Settings → Account → Delete Account. Most data is removed within 30 days. Billing records may be retained for legal compliance. See our Privacy Policy for details.
How do platform-named library folders work?+
When generating an AI campaign, PostMind matches folder names like Brand_Instagram or Acme_Twitter to posts for those platforms and randomly attaches images from the folder. See Documentation for naming tips.
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